Terms & Conditions
A valid Credit or Debit Card is required at the time of booking in order to secure the room(s).
Arrival from 4pm onwards. Apartments should be vacated by 10.00am on the day of departure.
If you are running later than the time you specified at your booking, please inform us when you can.
We require at least 7 clear days notice of cancellation in advance of your arrival date so that we can have time to re-let your suite/apartment to another party. If you advise us of a cancellation in less than 7 days we will make every effort to re-let the suite/apartment. However, we reserve the right to charge the full cost of the booking if the suite/apartment is not subsequently re-let.
In the event of non-arrivals, payment will be taken from the Debit/Credit card used to secure the room(s) when making your booking.
Refunds will not be given for curtailment of stay. We advise you to take out personal and travel insurance to protect yourselves from loss in the event of cancellation or non-arrival or unforeseen mishap during your stay.
The following methods of payment are accepted:
Cash (£ Sterling)/Credit Card or Debit Card
By law we cannot allow smoking in any part of Arden House.
We reserve the right to charge clients for replacement, repair or professional cleaning in the event of loss or damage to Arden House property
Should any damage come to our attention after the guest has departed, payment will either be taken from the card used to secure the room(s).
We will make every effort to keep to a minimum any costs that you may incur.
BY MAKING A RESERVATION YOU ACCEPT THE ABOVE TERMS AND CONDITIONS